Retail Performance Manager
Location: Croydon
Salary: £32k plus comm / car allowance of £4k or company car
About the role We’re looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory.
This is a fast-paced, field-based role where you’ll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint’s products and services. You’ll be at the heart of our network—building strong relationships and delivering measurable results.
What you’ll be doing
Own the commercial performance of your territory, driving revenue growth and product penetration
Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
Use data and insight to identify opportunities and create targeted action plans
Coach and support retailers to improve in-store execution and performance
Promote and grow adoption of PayPoint’s full product suite
Conduct compliance checks and ensure retailers meet required standards
Accurately record all activity and outcomes in CRM
Build strong, trusted relationships and act as the go-to contact for performance support
Share insight and feedback to support continuous improvement across the business
What success looks like
Territory revenue growth and improved product penetration
Strong compliance performance and reduced breaches
High-quality, consistent visit delivery
Mystery shopping scores above 85%
High levels of retailer satisfaction and engagement
What we’re looking for
Experience in field sales, account management, retail operations or similar
Strong commercial mindset with the ability to analyse data and identify opportunities
Excellent communication and relationship-building skills
Confident coaching and influencing independent retailers
Highly organised and comfortable working autonomously
Experience working with small businesses or retail environments is desirable
Why join PayPoint?
A high-impact role with real ownership of your territory
Opportunity to make a visible difference to retailer success
Supportive, performance-driven culture
Work with a wide range of innovative products and services
Department
Sales
Contract type
Permanent
Salary
£32,000 plus commission (£4,000 car allowance or company car)
Closing date for applications
15th June 2026
REF-(Apply online only)
Salary description
£32000.00 - £32000.00 per year