Service Coordinator

Service Coordinator

Redditch

Up to £32k DOE

We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you'll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience.

As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently.

Responsibilities

Coordinate engineer schedules and allocate resources effectively

Manage reactive breakdowns, service requests, and planned maintenance activities

Liaise with customers, engineers, subcontractors, and suppliers

Support operational planning to maximise engineer utilisation

Maintain accurate service records and operational documentation

Manage compliance administration, training records, and certification tracking

Support supplier and subcontractor onboarding processes

Assist with continuous improvement initiatives and process development

Deliver excellent customer service and communication throughout the service lifecycle

To be considered you will have/be:

Previous experience in a coordination, scheduling, administration, or customer service role

Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable

Excellent organisational and time management skills

Strong communication skills with a customer-focused approach

Ability to prioritise multiple tasks in a fast-paced environment

Apply now to find out more.

This role is being handled by Chloe Wadhams & Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. 

Not quite the right role but still looking? 

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. 

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment. 

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far