Location: Bournemouth
Hours: Monday to Friday, 08:30am - 5:00pm
Contract: Temporary to Permanent
Salary: £27,000- £30,000 DOE
The Role
We are seeking an organised and customer-focused Property Administrator to join a busy property management team. This is an excellent opportunity for someone with strong administrative and communication skills who is looking to develop a career within property management.
Working closely with Property Managers, you will provide administrative support across a diverse property portfolio, acting as a key point of contact for leaseholders, directors, contractors, and clients. You will help ensure the smooth day-to-day running of properties, support compliance activities, and assist with onboarding new developments.
This position is offered on a temporary-to-permanent basis, providing the opportunity to secure a long-term role within a growing and supportive team.
Key Responsibilities
Act as a first point of contact for leaseholder and client enquiries via telephone and email, responding to routine queries in a professional and timely manner. You will assess incoming enquiries, resolving straightforward matters where possible and escalating more complex issues to the appropriate department or Property Manager.
You will prepare and issue correspondence to leaseholders, residents, and directors, maintain accurate records and update internal systems, while providing general administrative support across the property management function. The role will involve communicating updates on routine property management matters and assisting with the coordination of maintenance and repair works, including obtaining quotations, issuing information to clients, and following up on instructions.
The successful candidate will also support compliance activities, assisting with actions arising from Fire Risk Assessments and other property inspections, maintaining property documentation, and ensuring records are accurately stored within internal systems. In addition, you will help gather and provide information required by consultants, contractors, and other third parties.
You will assist with the onboarding of new properties into the management portfolio, ensuring key information and documentation is accurately recorded and that all administrative processes are completed efficiently. There will also be the opportunity to support the management of a small portfolio of properties under supervision, handling day-to-day operational matters and developing your property management knowledge and experience.
About You
The successful candidate will possess excellent verbal and written communication skills, strong organisational abilities, and a keen eye for detail. You will be able to manage multiple tasks effectively, prioritise your workload, and work both independently and as part of a team.
A proactive and customer-focused approach is essential, along with confidence in dealing with clients, leaseholders, and colleagues in a professional manner. Good IT skills, including Microsoft Office, are required. Previous experience within administration, customer service, property management, lettings, estate agency, facilities management, housing, or a similar environment would be advantageous but is not essential.
What's on Offer
Temporary-to-permanent opportunity
Full-time hours, Monday to Friday, 08:30am - 5:00pm
Supportive and collaborative team environment
Training and development opportunities
Long-term career prospects within the property management sector
TJCOM
Salary description
£27000.00 - £30000.00 per year