Established in 1955, BM Group is one of the largest steel stockholders, processors and premium partner of Architectural, Access and Safety products in the UK, with 500 employees across our divisions – BM Steel, BM Architectural, SPS, IMS, Pulmans, Barclay & Mathieson and AFG.
As part of Marubeni-Itochu Steel Inc., we operate globally while maintaining a fast paced working environment across our depots, service centres and head office. Our people are our greatest strength, and we’re proud to foster a culture built on our core values of Innovation, Inspiration, Collaboration, Integrity and Excellence.
This role sits within our architectural division, based at our Sheffield Depot.
Key Responsibilities
- Process customer orders accurately and efficiently, managing them from enquiry through to completion.
- Respond promptly and professionally to customer enquiries via telephone and email.
- Provide administrative support to the wider team and contribute to the smooth day-to-day operation of the business.
- Arrange and coordinate transport and delivery bookings with a range of courier providers.
- Build, maintain and update customer and prospect databases.
- Develop and maintain strong relationships with existing customers.
- Proactively follow up quotations, identify opportunities and provide customer feedback.
- Keep customers informed of new products, services and promotional opportunities.
- Gather customer feedback, market intelligence and competitor information.
- Provide product guidance and technical support to new and existing customers, recommending suitable solutions to meet their requirements.
- Work collaboratively with colleagues to achieve individual and team sales targets and gross margin objectives.
What We're Looking For
- Confident and professional telephone manner.
- Strong communication and relationship building skills.
- Enthusiastic, energetic and customer focused approach.
- Motivated by achieving personal and team goals.
- Ability to work independently and manage priorities effectively.
- Strong organisational skills and attention to detail.
- A positive attitude and commitment to delivering excellent service.
Desirable Experience
- Previous experience working with contractors, builders or residential customers.
- Experience within landscaping, architectural products, construction materials or a related industry would be advantageous.
- Previous sales, customer service or account management experience.
Your Benefits & Rewards
- 25 days holiday, plus bank holidays
- Annual performance bonus
- Life assurance
- Enhanced maternity and paternity pay
- Taste Card
- Free mortgage, legal and health advice
- Free will writing service
- Free health screening
- Free eye tests
- Development opportunities
- Access to mental health first aiders
- Employee referral program
- Pension scheme
- Extra holiday for long service
- Birthday day off
- Special leave for significant life events, such as marriage, childbirth, or adoption
- Buy Holiday Scheme
If you're looking for a varied role where you can build customer relationships, develop your skills and make a real contribution to a successful business, we'd love to hear from you.