ER Specialist

Our client, a leading organisation in the HR sector, is currently seeking an ER Specialist to join their team on a contract basis. This dynamic role spans multiple locations, including Farnborough, Boscombe, and Malvern, requiring a minimum of 3 days per week on-site. The position is offered for a 6-month duration and requires BPSS clearance.

Key Responsibilities:

Deliver timely ER advice to empower functional managers in proactively managing their ER cases.
Coach, support, and upskill functional managers to develop ER capability within the company.
Collaborate with People Partners, Advisors, and the in-house Legal team to resolve complex ER cases.
Identify case trends and design, deliver, and implement upskilling sessions for managers.
Review People Instructions, Toolkits, and Knowledge Guides, suggesting amendments to stay up-to-date with legislative changes and good practices.
Maintain accurate records of all actions and documentation related to case management.
Regularly review the casework team mailbox and respond to enquiries within 24 hours.

Job Requirements:

Ability to draw together and analyse different viewpoints.
Strong problem-solving and conflict management skills.
Excellent negotiating, persuading, and influencing abilities.
Ability to quickly build positive relations with managers, Global Employee Voice Reps, and, where appropriate, Trade Unions.
Assess ER risks and take appropriate steps to resolve cases within the legal framework.
Strong coaching and advisory skills with effective questioning techniques.
Exceptional verbal and written communication skills with high attention to detail.
Ability to prioritise tasks and perform well under pressure.

Experience & Qualifications:

Minimum CIPD Level 5 qualified or equivalent experience.
Significant experience in managing high volumes of complex ER cases at pace.
Demonstrable experience in upskilling managers and mentoring junior team members.
Experience in working within complex organisations or with complex technologies.
Experience in managing the return to onsite working is advantageous.
If you are an experienced HR professional with a solid understanding of ER case work, and you're looking for a challenging new opportunity, we would love to hear from you. Apply now to join our client's team and make a difference