Salary: £30,300 per annum + quarterly bonus
Hours:
* Monday to Friday: 8:00am – 5:00pm
* Alternate Saturdays: 8:00am – 12:00pm
Holiday Entitlement:
* 25 days annual leave plus Bank Holidays
The Role
We are looking for a professional and organised Service Advisor to join a busy service department. This is a customer-facing position where you will act as the key point of contact between customers and the workshop team, ensuring a smooth and efficient service experience from booking through to completion.
Key Responsibilities
* Booking vehicles into the workshop and scheduling service appointments
* Raising and processing job cards accurately
* Updating customers on vehicle progress and repair status
* Handling customer enquiries both over the phone and in person
* Producing invoices and ensuring all documentation is completed correctly
* Assisting with payroll/wages administration where required
* Providing excellent customer service at all times
* Liaising with technicians and workshop staff to ensure work is completed efficiently
* Maintaining accurate records using internal computer systems
About You
The ideal candidate will have previous experience within an automotive, commercial vehicle, or similar service environment and be confident managing a variety of administrative and customer service tasks.
Essential Skills & Experience
* Previous experience in a Service Advisor, Service Administrator, or similar role
* Strong customer service and communication skills
* Confident and professional telephone manner
* Good computer literacy and administration skills
* Experience with invoicing and job card processing
* Ability to work efficiently in a fast-paced environment
* Well organised with strong attention to detail
If you are a customer-focused individual with strong administration skills and experience within the automotive industry, we'd love to hear from you
Salary description
£30000.00 - £30000.00 per year