Are you an organised and proactive Order Processor? Do you enjoy delivering excellent customer service and ensuring every customer receives a positive experience?
Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Sales Order Processing Administrator to join our innovative and fast-paced business on a permanent basis. We are looking for someone who is organised, detail-oriented and collaborative, with a positive approach to their work and the ability to contribute effectively within a growing company.
Job Summary:
As a Sales Order Processing Administrator, you will be working within the Select Education (SE) team, a leading supplier of school science equipment and chemicals in the UK. As part of a busy Customer Service Team, you will be responsible for processing sales orders accurately and efficiently, received predominantly via several automated systems. This is a fast-paced role with a high volume of orders, where attention to detail and strong organisational skills are essential.
You will play an important role in supporting customers and colleagues by providing excellent customer service and ensuring orders are managed effectively from receipt through to completion.
Key responsibilities:
- Processing orders – both imported and manual
- Quality checking to ensure customer details and pricing is correct
- Updating systems with relevant delivery dates
- Updating of spreadsheets
- Ensuring all pre 4pm orders are processed for the day to a high standard
- Taking care of specific delegated region to ensure a close customer / customer service team relationship
- Ensuring customer accounts are as up to date as possible, discussing with customer service team any changes required
- Dealing with backorder reports for customers
- Using systems such as CRM and Netix portal as well as SLS’s bespoke order system.
About you:
- A keen eye for detail is essential
- Be organised and methodical
- Self-motivated and driven
- Responsive and re-active
- Able to work on own initiative and as part of a team
- To be able to communicate at all levels
- Common sense
- Have the desire to deliver exceptional customer service to both internal and external customers
- Ability to think on your feet in a fast-paced environment.
- Confident with excel
About us:
Being the leading independent distributor of laboratory supplies in the UK does not come easy. Our people work very hard and demonstrate a commitment that is second to none in achieving our aims. In return, we provide an environment where high achievers can flourish, develop, make a real difference and be rewarded for their efforts. That is why most of our people stay with us for years and our people are the reason that we continue to be successful!
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that people can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, religion, disability, sexual orientation and beliefs.
If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today to any role that feels like the next step on your journey.
We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Free parking at all our UK sites
- Career opportunities for development and progression