We have an exciting opportunity available with our Client in the New Homes Industry!
New Homes Customer Care Coordinator
Location: Redhill, Surrey
Contract: Ongoing (Temp - Perm)
Salary: £34,000 (DOE)
Working Hours: Monday to Friday (onsite) x1 day a week WFH
About the Role
We are currently seeking a New Homes Customer Care Support professional to join our team on an ongoing contract. This role is ideal for someone with strong customer service experience ideally in new homes who enjoys working in a fast-paced, customer-focused environment within the new homes or property sector.
You will be responsible for supporting homeowners after completion, ensuring any issues or queries are handled efficiently and professionally, and helping to deliver an excellent customer experience.
Key Responsibilities
- Act as the first point of contact for homeowners, handling queries via phone, email, and online systems
- Log, track, and manage defects and maintenance issues within agreed service level agreements
- Liaise with site teams, contractors, and internal departments to ensure timely resolution of issues
- Keep customers informed with regular updates and clear communication
- Maintain accurate records and documentation on internal systems
- Support the wider Customer Care team with administrative tasks as required
Skills & Experience
- Previous experience in customer care, customer service, or aftersales (new homes or construction experience desirable but not essential)
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple cases at once
- Confident using CRM systems and Microsoft Office
- A proactive, professional, and empathetic approach to customer service
What’s on Offer
- Structured Monday–Friday working hours
- Opportunity to gain experience within the new homes sector
- Supportive team environment
If you’d like to be considered, feel free to reach out today!