Operations Assistant

About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

What You Need to Know

We are recruiting an Operations Assistant to support our operational teams in delivering efficient, compliant and timely services. Working within the Operations function, the successful candidate will provide administrative, coordination and logistical support to enable smooth day-to-day activity and to help meet quality, safety and schedule requirements.

What We Are Looking For

Some of the Key Accountabilities:

Handle incoming calls and manage reception enquiries.

Raise purchase requisitions and obtain supplier quotes.

Support invoicing and ensure accuracy against purchase orders.

Maintain accurate records and filing systems.

Prepare and issue customer quotations (D365).

Process customer orders in line with company procedures.

Convert quotes to sales orders and coordinate documentation.

Liaise with teams to meet delivery schedules.

Raise customer invoices and update sales records.

Arrange domestic and international shipments.

Prepare export documentation and manage logistics providers.

Maintain logistics records and systems.

Qualifications / Skills & Experience

Essential

Experience working in a fast-paced, multi-disciplinary environment.

Strong organisational skills with high attention to detail.

Ability to adapt to changing priorities and workloads.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office and relevant systems/tools.

Desirable

Experience in service delivery, customer service, or project coordination.

Knowledge of customs documentation, HS codes, and Incoterms.

Why Choose Us

At Proserv, we are guided by our core FRESH values, which shape our culture and drive our success. Be a part of a global company that values innovation, technology, and continuous learning where you will have opportunities for professional development and growth within the energy sector.

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.

What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

Private Medical

Life Assurance

Income Protection

Personal Accident

Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

Dental Insurance

Gym Flex

Purchasing or selling additional annual leave

Technology products

Critical Illness cover

Additional cover for your family