We are looking for a motivated and customer-focused individual to join our Sales Team as an Customer Service Representative. This is a fantastic opportunity for someone with strong communication and relationship-building skills who enjoys working in a fast-paced office environment and delivering excellent customer service.
The Rol
eIn this role, you will be responsible for maintaining existing customer accounts, processing orders, supporting the wider sales function, and helping to ensure a smooth day-to-day operation within the department. You will also provide support to the Internal Sales / Customer Service Supervisor and assist with mentoring and guidance across the team
.
Key Responsibiliti
- esBuild and maintain strong relationships with existing customers via telephone and ema
- ilProcess sales orders, customer enquiries, complaints, and general administration tas
- ksCommunicate sales opportunities to the Business Development Te
- amLiaise with internal departments including Product Control, Transport, Repro, Technical, and External Sales to meet customer requiremen
- tsSupport the mentoring and training of new and existing team membe
- rsAssist with the smooth running of the department and deputise for the Supervisor when requir
- edMonitor customer stock levels and help prevent shortages or redundant sto
- ckSupport continuous improvement of internal sales systems and procedur
- esEnsure company standards relating to Health & Safety, Quality, Hygiene, Environmental, and Equal Opportunities policies are maintain
ed
About
YouWe are looking for someone who
- is:Self-motivated, enthusiastic, and organi
- sedConfident communicating with customers and colleag
- uesPositive, helpful, and professional in their appro
- achAble to build strong working relationships across te
- amsComfortable working in a busy and fast-paced environm
- entA strong team player with a flexible attit
ude
Skills & Experi
- encePrevious experience in customer service, internal sales, or account management prefe
- rredExcellent communication and administration sk
- illsGood attention to detail and problem-solving abi
- lityExperience using office systems and handling customer or
- dersAbility to prioritise workload and work independently when requ