Duration: temp to perm
Location: Based in gorgeous offices in Stopsley, Luton
Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week)
Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a.
Benefits
* 28 days holiday inc bank hols
* Pension (after qualifying period)
* Free on-site parking
* lovely break out and kitchen areas
*
Key Responsibilities
The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM.
Other duties include:
* Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
* Organising and coordinating collections and deliveries
* Carrying out customer service follow up calls
* Handle customer queries and complaints either over the phone or via email
* Ensuring the customer information is kept up to date
* Handling returns for customers and estimating handing charges
* Coordinating with other departments
* Organising and coordinating collections
* Scanning and filing of orders and other documentation
* Provide general administration including handling general enquiries over the phone/email
* Assisting other team members with orders and helping other departments when the need arises
* Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
What would make you a good candidate for this role?
* Previous administration and phone-based customer service experience
* Great, proven customer services
* Commited to achieving the highest standards and work ethics
* Great attention to detail, both numerically and written as there is a lot of data entry of orders
* Highly organised with the ability to prioritise tasks in order of importance
* Confident with clear written and verbal communication skills
* Self-motivated and crucially a ‘can-do ‘attitude
* MS Office (Excel, Word, and Outlook)
* Full rights to work in the UK (no student visas please, we need full rights to work in the UK)
So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review
Salary description
£13.45 - £13.45 per hour