Are you an experienced operations professional with a passion for delivering exceptional customer experiences and maintaining high-performing commercial environments?
Our client is seeking a Building Operations Manager to oversee operational delivery across a portfolio of premium managed office space. This is an exciting opportunity to join a growing business where you'll play a key role in shaping client experience, operational standards and overall portfolio performance.
Working closely with senior leadership, you'll be responsible for ensuring buildings operate efficiently, occupiers receive outstanding service, and operational processes continue to evolve as the business grows.
The Role
You'll take ownership of the day-to-day and strategic operational management of a managed office portfolio, acting as the link between occupiers, contractors and internal stakeholders.
Responsibilities include:
Leading operational delivery across multiple managed office assets.
Managing occupier onboarding, renewals and departures.
Building strong client relationships and delivering a premium customer experience.
Coordinating suppliers, contractors and service partners.
Supporting office mobilisation, fit-outs and workspace projects.
Managing on-site teams and driving service excellence.
Monitoring operational performance and reporting to senior management.
Ensuring compliance, health & safety and presentation standards are consistently maintained.
About You
We're looking for someone who combines strong operational leadership with a customer-first mindset.
You'll ideally have:
Experience within commercial property, serviced offices, flexible workspace, facilities management or hospitality.
Excellent stakeholder management skills.
A proven ability to manage multiple priorities and projects.
Strong commercial awareness and problem-solving capabilities.
Experience leading teams and managing supplier relationships.
A hands-on approach with a commitment to delivering exceptional standards.
What's on Offer?
Salary of £50,000 - £55,000
Opportunity to join a growing and ambitious business
High level of autonomy and influence
Varied role spanning operations, customer experience and commercial property
Collaborative and supportive working environment
If you're looking for a role where you can genuinely influence operational performance and client satisfaction, we'd love to hear from you
Salary description
£50000.00 - £55000.00 per year