This is a fantastic opportunity for an organised and proactive individual who enjoys working in a fast-paced service operation, supporting both customers and field-based engineers.
The successful candidate will play a key role in ensuring service activities are planned effectively, customer enquiries are managed professionally, and engineers have the support they need to deliver an excellent level of service.
The Role
Working as part of a busy service team, you will be responsible for coordinating engineer schedules, managing service requests, maintaining accurate records, and ensuring a smooth flow of communication between customers, engineers, and internal departments.
This role would particularly suit somebody with previous experience planning engineering activities, coordinating field service engineers, or working within a service, maintenance, facilities management, or technical support environment.
Key Responsibilities
* Scheduling and coordinating engineer visits to maximise efficiency and customer satisfaction.
* Managing incoming service requests and customer enquiries via telephone and email.
* Liaising with field-based engineers regarding appointments, job updates, and customer requirements.
* Raising and updating service jobs, work orders, and service documentation.
* Maintaining accurate customer and service records within internal systems.
* Ordering and coordinating spare parts required to support service activities.
* Monitoring outstanding service calls and ensuring timely resolution.
* Producing service reports and supporting administrative documentation.
* Working closely with internal departments to ensure a seamless customer experience.
* Supporting ongoing process improvements across the service operation.
About You
* Previous experience within a Service Coordinator, Service Planner, Engineering Administrator, Service Controller, or similar position.
* Experience coordinating engineers, maintenance teams, or field-based service activities.
* Excellent administrative and organisational skills.
* Strong communication skills with a professional and confident telephone manner.
* Ability to manage multiple priorities in a busy and fast-moving environment.
* Good working knowledge of Microsoft Office applications.
* Experience using service management, scheduling or CRM systems would be advantageous.
* Highly organised with excellent attention to detail and a proactive approach to problem solving.
What's On Offer?
* Competitive salary package up to a maximum of £30,000
* Ongoing training and development opportunities.
* Supportive and collaborative working environment.
* Pension scheme and generous holiday entitlement.
* Hybrid working opportunities following successful onboarding.
* Long-term career prospects within a stable and growing business.
This role is likely to appeal to candidates currently working within engineering service, manufacturing, facilities management, maintenance, technical support, fleet management, print equipment, MFD/copier, fire & security, HVAC or similar service-led environments
Salary description
£28000.00 - £30000.00 per year