*initial 3 months with possible extension*
*Hybrid - 2 days on site in Chelmsford / 3 from home*
*£22.90 ph umbrella / 37 hrs per week*
The role:
* Develop work procedures to support effective team leadership by the Programme Manager.
* Create documents and maintain an overall operational plan for the team.
* Lead third-party contractor meetings to ensure alignment of reported data with program information as provided to the stock investment manager.
* Operate as an interface between Asset Management, Neighbourhoods, and the CRC with regard to customer liaison as required.
* Resolve administrative queries within the team's scope and manage overall team schedule, escalating issues to the Programme Manager when necessary.
* Track and monitor completion of management tasks to ensure successful delivery of the team's operating plan.
* Validate and analyse data captured from surveys, liaising with Surveyors to ensure data is consistent and accurate.
* Support team-wide administrative efficiency and effectiveness.
* Collaborate with customers on inquiries and schedule appointments within agreed timeframes to uphold excellent service.
* Undertake any other responsibilities relevant to this post, as directed by your line manager.
Key skills and experience:
Excellent communication skills especially over the telephone;
Experience of working in a customer focused environment.
Good level of Microsoft office skills including word and excel
Strong interpersonal skills
Experience working in a repairs / maintenance environment Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy
Salary description
£22.90 - £22.90 per hour