Our client is a large, multi-site organisation seeking an IT Proximity Engineer to provide hands-on technical support across several locations within the Hull area.
Working closely with a centralised Service Desk and wider IT teams, you will play a key role in supporting users, maintaining IT infrastructure, and ensuring reliable day-to-day technology operations. This is an excellent opportunity for someone with strong technical aptitude who enjoys a varied, customer-focused role and is looking to develop their career within a dynamic and fast-paced environment.
The Role
The IT Proximity Engineer is responsible for delivering both on-site and remote IT support across multiple business locations. The successful candidate will provide first and second-line support, assist with infrastructure projects, maintain IT equipment, and contribute to the ongoing improvement of IT services.
This role requires a proactive and organised individual who enjoys solving technical problems, working directly with end users, and supporting business-critical systems.
Key Responsibilities
Provide on-site and remote IT support to end users across multiple locations within the Hull area.
Troubleshoot and resolve hardware, software, and connectivity issues.
Escalate complex incidents to specialist teams where appropriate.
Perform routine maintenance and preventative support activities.
Support and maintain desktop computers, laptops, mobile devices, printers, and peripheral equipment.
Assist with hardware installations, device deployments, upgrades, and software rollouts.
Maintain accurate records of IT assets, incidents, requests, and resolutions.
Support IT infrastructure and business technology projects.
Provide guidance and assistance to users on IT systems and best practices.
Ensure compliance with IT security standards, policies, and procedures.
Work collaboratively with Service Desk, Infrastructure, Cyber Security, and Operational Technology teams.
Contribute to continuous improvement initiatives across the IT function.Skills & Experience
Essential
Previous experience in an IT support, Service Desk, Desktop Support, or Field Support role.
Good understanding of Microsoft Windows environments and end-user computing.
Experience supporting PCs, laptops, mobile devices, printers, and general IT hardware.
Strong troubleshooting and problem-solving skills.
Excellent communication skills with both technical and non-technical users.
Ability to work effectively in a fast-paced operational environment.
Strong organisational skills and attention to detail.
Full UK driving licence and willingness to travel between local sites.Desirable
Experience supporting manufacturing, production, logistics, or operational environments.
Knowledge of networking fundamentals.
Familiarity with Microsoft 365 technologies.
Experience using IT Service Management (ITSM) platforms.
Exposure to IT infrastructure projects and hardware rollouts.The Package:
If successful our client is offering a salary between £34,000 - £37,500 per annum, favourable holiday allowance, company contributed pension scheme, development opportunities, plus many more.
How to Apply:
If you are interested in hearing more about this IT proximity engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
INDGH
Salary description
£34000.00 - £37500.00 per year