We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way.
The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date.
What the Temporary Customer Services Advisor job involves
You will be making outbound calls to customers, speaking to them about previous enquiries, gathering feedback and updating the internal system accurately.
Your responsibilities will include:
Making outbound calls to existing and previous customers
Following up on lapsed leads and previous enquiries
Completing customer surveys and gathering useful feedback
Updating customer records accurately on the system
Identifying potential opportunities for the team to follow up
Providing a professional, helpful and friendly customer experience
Supporting the wider team with general administration where required
This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important.
Skills required
We would be keen to speak with individuals who have previous experience within customer service, sales support, telesales, call handling or administration.
A confident and professional telephone manner
Strong communication and listening skills
Good attention to detail
Accurate data entry and administration skills
A proactive and organised approach to work
The ability to build rapport with customers quickly
Confidence making outbound calls as part of your day-to-day role
Good IT skills and the ability to update systems accurately
Other information
This is a temporary role based in the Malton area, working for a well-established and supportive business.
Monday to Friday with car parking available
Due to the location, your own transport is essential
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Business.
Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.
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Salary description
£13.00 - £14.00 per hour