Location: Cheltenham (Hybrid Working)
Salary: Up to £35,000
Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development
Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team.
This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.
What you'll do
Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools
Troubleshoot and resolve hardware, software and operating system issues
Install, configure and maintain desktop, laptop and peripheral equipment
Assist with network administration, connectivity troubleshooting and firewall support
Monitor, manage and update support tickets to ensure excellent customer service
Maintain accurate technical documentation and knowledge base articles
Support Microsoft-based environments and business-critical applications
Work closely with colleagues to deliver proactive IT solutions and minimise downtime
Contribute to ongoing service improvements and technology projects
You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.
What we're looking for
Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role
Strong knowledge of Windows operating systems and desktop support
Experience troubleshooting hardware, software and networking issues
Understanding of Microsoft technologies and business applications
Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous
Experience working within a helpdesk or managed service environment
Excellent communication and customer service skills
Strong problem-solving abilities and a proactive approach to support
Full UK driving licence would be beneficial
The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.
Why join?
Salary up to £35,000
Hybrid working arrangement
Join a growing and established IT services business with over 25 years of industry experience
Exposure to a broad range of technologies, clients and projects
Supportive team culture with opportunities for professional development
Company pension, events and on-site parking
Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service
Salary description
£30000.00 - £35000.00 per year