Customer Service Advisor

Our client is seeking a dynamic and motivated Customer Service Advisor to join the Customer Service Team, ensuring the highest standards of service are consistently met.

This is an exceptional opportunity for a Customer Service Advisor to join this global company within their prestigious, modern Chester office. The Customer Service Advisor will be rewarded with a fantastic benefits package including a company bonus scheme; 26 days annual leave plus Bank Holidays; a contributory pension scheme; life assurance; free onsite parking and more!

Hours of work: Mon – Fri on a rota basis - 8.30am – 4.30pm or 9.30am – 5.30pm.

The successful candidate will:-

· Be the first point of contact for B2B customers

· Provide level 1 support of handling all incoming interactions and escalating as per correct procedures

· Handle high inbound call volumes whilst also maintaining interactions via live chat and case management

· Accurately enter and maintain data in the CRM system

· Understand and confidently discuss product portfolios across multiple brands with B2B customers

· Work towards set KPIs and targets

· Effectively handle complaints in line with regulatory requirements

· Provide trouble shooting solutions to support customer queries

· Assist and train customers on specific needs

Essential experience:-

· Be motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat

· A keen eye for attention to detail

· Ability to multitask, updating cases in CRM during call handling

· Capability to learn complex product portfolios

· Experience of maintaining data in CRM to enable reporting and analysis of trends

· Case management experience

· Ability to manage own workloads and priorities

· Experience of working in a call centre

· Desire for continuous improvement of ways of working

· Have an enthusiastic and positive can-do attitude

· Not essential, but previous experience of working with Salesforce is desirable

KEYWORDS: Customer, Salesforce, KPI, CRM, orders, queries, calls

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy