Are you passionate about making a real difference in people's lives in a collaborative, community focussed adult social care role? We're looking for a Community Information Officer to join our small friendly team. The role is interesting and varied and provides career opportunities for those wishing to develop their knowledge of how the Voluntary, Community and Social Enterprise (VCSE) sector can work alongside adult social care to support our residents.
We're proud to offer flexible working, giving you the freedom to work in ways that provide a work life balance while staying connected to supportive, high-performing teams. All that we do is guided by our values - collaboration, respect and ambition for our residents. We're looking for people who share our values and are motivated to make a positive difference to the lives of our residents.
This role offers a hybrid model of working with the expectation of up to 2 days a week (pro rata) spent in the office or community to meet the demands of the role as required.
Our Offer to You
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents
About the role
Following a recent restructure, Connect to Community (C2C) teams were created within adult social care and are the first point of contact for residents and provide opportunities for early strength-based support to enable residents to stay healthy and independent in their own communities. The role is based within a small and friendly team of Community Information Officers who are in turn embedded within the four C2C teams. You'll play a key role in shaping practice, building upon a strong team culture, and delivering a strengths-based, outcomes-focused service.
You will work collaboratively with Connect to Community teams to research and share information and community resources and train social care practitioners in how to get the best use of these resources. A key part of the role will be to hold strength-based conversations with staff and residents to develop creative solutions for local people, whilst maintaining links with community networks to maintain knowledge of local support and identify trends and gaps in community provision.
Community Information Officers work very closely together and one of our core team values is that we support each other because we want to. There is always someone on hand to support you in your role. We come together virtually each week and in person once a month, and you will be co-located within a C2C team for up to 2 days a week which helps to create a whole network of support.
We welcome part-time and flexible working requests.
About the team
We are a small, values-based team, all line managed by a central team leader. Whilst you will primarily support a West C2C team, you will work collaboratively as part of the wider team to ensure we provide a consistent service to other C2C teams across Surrey. This flexible way of working means that we can take time away from work, knowing that our colleagues are supporting our work and that we are providing equitable support to all of the C2C teams. We value the wellbeing of our team members.
We use data and case studies to help capture the needs of residents contacting adult social care and map insights and gaps in community provision to share with professional stakeholders. This role provides coaching and career development opportunities for those wishing to understand how the Voluntary, Community and Social Enterprise sector can support adult social care and how we can use data and insight to inform this relationship.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our :
The ability to empathise with, and show compassion towards, individuals in need of social care assistance.
Experience of working with residents with a variety of physical and cognitive needs, demonstrating equal, diverse and inclusive practice.
The ability to independently take the initiative and plan workload, working within timescales and adapting to shifting priorities in a dynamic environment.
Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing.
Are skilled at building relationships across teams and partner organisations and of working collaboratively within a team.
Competence in using IT systems
The job advert closes at 23:59 on 21/06/2026 with interviews planned for w/c 29/06/2026.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Salary description
£21181.00 - £21181.00 per year