Client Services Administrator

Your new company

Hays are recruiting for a permanent client services and meeting coordinator. This role is fully office based in Manchester City Centre.

Your new role

To deliver an exceptional, world-class client experience by supporting all aspects of client services, including reception, concierge, and the full coordination and delivery of meeting rooms and event spaces. The role ensures seamless service across all touchpoints, combining hospitality, technical support, and operational excellence.

Key Responsibilities

Client Experience & Front-of-HouseProvide a professional meet-and-greet service for clients and guests, both in person and virtually.
Deliver a high-end, hospitality-led experience, anticipating and responding to client needs.
Offer a concierge-style service, including arranging transport and local recommendations.
Build strong rapport with clients, acting as a trusted and approachable point of contact.
Meeting & Events Coordination
Manage meeting room setups, including furniture layouts, catering arrangements, and technical requirements.
Coordinate end-to-end meeting support, from booking through to completion.
Act as the primary contact for key meetings and events, offering guidance and expertise.
Work closely with business development and events teams to support planning and delivery.
Audio-Visual & Technical Support
Support the use of in-room technology, including video conferencing (e.g. Teams), presentation tools, and audio systems.
Troubleshoot AV and technical issues using structured problem-solving approaches.
Provide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements.
Liaise with specialist teams to escalate and resolve technical faults.
Operational Coordination
Collaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery.
Monitor room and space utilisation, ensuring efficient use of resources.
Resolve scheduling conflicts and competing demands for space and services.
Maintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable.
Coordinate deliveries, ensuring prompt communication with relevant teams
Administration & ComplianceManage administrative tasks including reporting, financial reconciliation, and invoicing.
Maintain accurate records of bookings and service usage.
Adhere to organisational policies, procedures, and service standards.
Follow all health and safety regulations, including emergency and business continuity procedures.
Support additional workplace duties as required.
What you'll need to succeed

Proven experience in a corporate reception, hospitality, or meeting room environment.
Experience using booking or space management systems (e.g. Eptura/Condeco) is desirable.
Strong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms.
Excellent written and verbal communication skills, with the ability to engage at all levels.
Strong interpersonal skills with the ability to build rapport quickly.
Well-organised with a structured and methodical approach to work.
Ability to manage multiple priorities in a fast-paced environment.
Confident in resolving conflicts and handling competing demands.
Comfortable working independently as well as part of a team.
Proactive, adaptable, and solutions-focused mindset.
Must have administrative experience within professional services What you'll get in return

This role is paying £25,000, excellent benefits and a fantastic business which promotes self-development.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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