Customer Service Specialist with Export Shipping

Sue Ross Recruitment are working with an international manufacturing company based in North Sheffield, who are seeking a proactive and customer-focused Customer Service Representative to join their growing team, on a 12 month Fixed Term Contract basis.
This is an exciting opportunity to work in a fast-paced, global organisation where you will play a key role in supporting customers and ensuring a seamless order process from enquiry through to delivery.
The Role
You will provide a high level of customer service, support, and technical guidance to both internal and external customers. This role involves handling customer orders, resolving queries, and building strong working relationships to ensure the best possible service delivery.
Key Responsibilities
* Receive and process customer orders via telephone, email, and electronic systems
* Accurately enter and amend orders within the ERP system, ensuring all deadlines and order cut-off times are met
* Handle customer queries and complaints efficiently, resolving issues within your remit
* Manage orders of a basic level of complexity with accuracy and attention to detail
* Follow established work instructions, suggesting amendments where necessary
* Support coordination of customer service activities, including shipping, inventory and production schedules
* Review reports, orders, and shipment details to support operational efficiency
* Escalate customer issues to management in a timely manner when required
* Build strong relationships with internal departments to ensure excellent customer outcomes
* Prepare and review customer correspondence and documentation
About You
* Previous customer service or order processing experience (ideally within manufacturing or a similar environment)
* Export / shipping documentation experience
* Strong administrative and organisational skills
* Confident communicator with excellent interpersonal skills
* Ability to work to deadlines in a fast-paced environment
* Good problem-solving skills and attention to detail
* Experience with ERP systems is advantageous
* A team player with a positive and proactive approach
What’s On Offer
* Competitive salary up to £28,000
* Hybrid working model
* Opportunity to work with a well-established, international business
* Supportive team environment and opportunities for development
If you are a driven customer service professional looking for your next opportunity in a dynamic and global organisation, we would love to hear from you.
Apply now via Sue Ross Recruitment.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment