A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile service engineers on a daily basis.
As the Administrator / Service Coordinator, you will:
Take incoming calls from customers and action as necessary.
Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
Log and provide key information to enable accurate and meaningful KPIs to be produced.
Check & monitor Job sheets / Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
Ensure parts requests are followed up to reduce disruption / downtime to customers.
Produce estimates for chargeable work using generic template.
General Admin duties, Incl. Filing, Memos, Emails, Letters, monitor and record information on the internal log including holidays and sickness ensuring resident sites have engineer cover.
To apply for the Administrator / Service Coordinator position, you must:
Ideally have experience from within hire and with the Kerridge system.
Be PC Literate with excellent verbal and written communication skills.
Have excellent telephone manner with a first-class approach to customer service.
Have strong interpersonal, organisation, motivational and communication skills.
Benefits of the Service Coordinator / Administrator include:
Hours: Monday to Friday 8am to 5pm with 1hr for lunch (40hrs per week)
Salary: £28,000 to £29,355 depending on experience, skills and abilities
Holidays: Start on 20 plus stats increases to 25 plus stats over time
Other Benefits: 4% contributory pension, life assurance at 4x death in service
Getting there: Free onsite parking, HU13, accessible on public transport
The future: Stable business with the opportunity to develop a rewarding career
Environment: A professional and supportive working environment
Travail employment group is operating as an employment agency
Salary description
£28000.00 - £29355.00 per year