📝 Engagement: Full-time, permanent
🌏 Location: Norwich
⌚ Working hours: 08:50 - 17:40
💰 Salary: Up to £40,000
About the role
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
What you’ll do
* Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
* Delivering end-to-end project work — from initial planning through to successful, on-time completion
* Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
* Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
* Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
* Collaborating with internal teams to understand customer needs and ensure smooth project delivery
* Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
* Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
* Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)
What you’ll bring
* At least 3 years of experience working within an internal or outsourced IT department
* Strong knowledge of Microsoft Server Operating Systems
* Solid understanding of Microsoft 365 products and their deployment
* Knowledge of firewalls and IPsec tunnels
* Understanding of IP-based networks and VLANs
* Full clean manual driving licence
We'd expect candidates to hold, or be working towards, the following:
* CompTIA A+
* CompTIA Network+
* Microsoft Certified Expert certification
What we offer
* 25 days leave + bank holidays
* Your birthday off
* Company Pension
* Private medical
* Gym membership
* Cycle to work scheme
* Endless learning opportunities
Who we are
Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.
Our values
#1 Be the best you can be
#2 We do what we say
#3 Together we win
Interested in becoming an Acoran? Check out the link to our website to read more about us - Homepage - Acora ONE
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team
Salary description
£35000.00 - £40000.00 per year