Delivery Manager

This is an exciting new role at Thames Water to drive performance and change. As a Delivery Manager, you will be looking at improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, which is a key driver for our team. This role is part of a new team that will help us make a step change and achieve our journey from regulatory penalty to reward.

What you’ll be doing as a Delivery Manager

This role will identify, drive and implement strategic business change initiatives that improve our DMEX and customer experience performance. You will be a key custodian of DMEX improvement activity, ensuring we have a clear vision and championing change.

Lead end-to-end delivery of business change initiatives, ensuring successful implementation and measurable outcomes.
Identify and prioritise opportunities using data, insight, and impact to focus on the changes that matter most.
Build compelling business cases and delivery plans, tracking benefits to demonstrate real value.
Drive adoption and sustainability through effective aftercare, embedding change into day-to-day operations.
Champion Developer Services in wider programmes, representing needs, challenges, and ensuring seamless implementation of business-wide change.
Engage and influence stakeholders at all levels, facilitating workshops, presenting clearly, and using customer insight to shape solutions.What you should bring to the role:

Strong project management and delivery expertise, consistently driving initiatives from concept through to successful completion.
Confident change leader, inspiring others and guiding teams through transformation with clarity and purpose.
Excellent stakeholder engagement and communication skills, able to influence and connect with diverse audiences at all levels.
Resilient, solutions-focused problem solver, overcoming obstacles with determination and creativity.
Strategic mindset, identifying opportunities to drive value, efficiency, and continuous improvement.
Innovation-driven approach, challenging the status quo to deliver smarter, more effective outcomes.What’s in it for you?

Competitive salary from £47,000 to £60,000 per annum.
Performance-related pay plan directly linked to company performance measures and targets.
26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily
difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment