Terms and Benefits
• Salary: £45,000–£65,000 per annum depending on experience
• Contract: Permanent, full time
• Annual leave: 31 days inclusive of bank holidays
• Additional leave: half a day per year of service, up to two additional days
• Birthday leave: one additional day off on your birthday
• Location: on-site, Walton Summit, Bamber Bridge, Preston
• Probation: 6 months
• Profit share scheme and equity options scheme in development
This is a senior hire into a business at an inflection point. We are small enough that you will have real ownership and real visibility, and growing fast enough that what you build now will matter fo
ryears. The person who joins this role will not be a number. They will be a foundational part of how we build and run one of the UK’s most significant pharmacy operations
.You will report directly to our Head of Operations — a highly experienced clinical pharmacist — who will work closely with you on governance, quality, and operational strategy. This is a role fo
rsomeone ready to lead, not be led
.Beyond this role, as the business continues to grow — and it is growing fast — leads become heads, and heads become directors. We are building a leadership team for the long term, and we want people who want to grow with the business, not pass through it
.
The Ro
le
You will own the pharmacy operation end to end — dispensing, checking, and fulfilment — alongside accountability for the governance, compliance, and people infrastructure that underpins it. This is a hands-on operational leadership role. You will be on the floor, running the day-to-day, and ensuring the operation performs to the highest standard. Stepping back from the detail is something you will earn over time by building the right team and systems around you — it is not a given from day o
ne.You will be working within a modern, technology-first environment. We run our own propriet
aryorder management and prescribing systems, with deep API integrations across our client base. You will need to get to grips with our systems quickly and be comfortable operating in a digital-first w
ay.
This is not a role for someone who thinks in terms of traditional pharmacy workfl
ows.
This role requires significant experience at scale. We are ideally looking for candidates who
haveoperated in high-volume, technology-enabled pharmacy environments — but we are op
en tocandidates from community pharmacy backgrounds where they can clearly demonstrat
e thevolume, leadership capability, and digital mindset this role demands. What we are not looking for is someone whose experience is limited to managing a small community branch at low vo
lume.
Relevant backgrounds in
clude:• Hub and spoke pharmacy oper
ations• Distance selling ph
armacy• High-volume online or digital ph
armacy• Centralised dispensing or fulfilment-led oper
ations
Ess
ential:• Proven experience leading or operating within a high-volume dispensary and ful
filmentoperation — 20,000+ items per month
minimum• Strong people leadership — building, managing, and developing a team under su
stainedp
ressure• Operational instinct — throughput management, bottleneck resolution, capacity p
lanning• Modern, digital-first mindset — comfortable with technology, proprietary systems, and fas
tmovingoperational envir
onments• Governance and compliance awareness — able to support regulatory standards, con
tributeto incident management, and help represent the operation to auditors and reg
ulatorsalongside senior clinical lea
dership• Professional documentation capability — SOPs, incident logs, regulatory-grade
recordswritten to a high s
tandard• Data-literate — tracking KPIs, interpreting performance data, using it to drive de
cisions• High personal st
andards
Professional bac
kground:• Registered pharmacist or Accuracy Checking Technician (ACT) — GPhC register
ed whereap
plicable• Candidates from other backgrounds will be considered where direct, relevant high-volume operational and leadership experience is clearly demo