Site Services Manager - Print Room

About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
* To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved,
* Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth.
* Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
* Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business.
* Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations.
* Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next