Customer Care & Production Planning Coordinator

Customer Care & Production Planning Coordinator (Maternity Cover FTC)

Location: CF44 6AD (site-based)
Salary: £28,000 - £30,000
Hours: 40 per week (8:00am - 4:30pm, 30-minute unpaid break)
Contract: Fixed-term (maternity cover until approx. 31st October)

Adecco are delighted to be recruiting on behalf of our client for a Customer Care & Production Planning Coordinator to join their team on a fixed-term maternity cover contract.

Our client is a well-established and growing manufacturing business, known for its strong reputation within its sector and commitment to delivering high-quality products and excellent customer service. They offer a supportive, team-focused environment where employees play a key role in driving operational success.

The Role

This is a varied and integral position combining customer service, order management, and production planning. You'll play a key role in ensuring customers receive an excellent service while supporting the smooth running of operations.

Acting as the central point of communication, you'll liaise with customers, planning, procurement, and operations teams to keep orders moving, resolve issues quickly, and ensure plans remain on track.

Key Responsibilities

Customer Care

Manage customer orders from receipt through to delivery
Handle customer queries and complaints, ensuring prompt resolution
Produce accurate quotes, credits, and invoices
Communicate any delays and manage customer expectations
Monitor open orders and flag any risks to delivery targets
Maintain price lists and system data
Update logistics plans and internal reporting

Production Planning

Run stock reports and support demand planning
Create and maintain production schedules
Provide lead times for out-of-stock items
Monitor daily plans and escalate potential delays
Support operational updates and reporting

Procurement Support

Raise and process purchase orders
Set up and maintain supplier records

About You

Proven experience in a customer service role with a proactive attitude
Confident communicator (both phone and email)
Strong organisational and planning skills
High attention to detail and accuracy
Strong IT skills, particularly Excel
Experience with ERP systems (e.g. NAV or similar) is desirable
Able to manage multiple priorities in a fast-paced environment

Additional Information

This is a site-based role
Candidates must have the right to work in the UK

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website