Job Location: Poole, Dorset
Job Type: Permanent
Salary: Up to £45,000 per annum
Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm
Benefits: 30 days holiday (inc Bank holidays), Holiday buy-back scheme; Company sick pay; Free onsite parking; Perks at Work; Cycle to Work scheme; Employee assistance programme (EAP); Company social and corporate events
A long-standing, family-owned business based in Poole are looking to recruit a Client Relationship Manager on a permanent basis.
Working within a team, this is a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities.
You will act as an industry expert across a range of products, managing and expanding key accounts.
Key Responsibilities:
* Manage and grow relationships with key luxury brand accounts as the primary point of contact
* Drive account performance with a strong focus on revenue, margin, and profitability
* Analyse pricing strategies, cost structures, and commercial performance
* Identify growth opportunities across existing accounts and support new business development
* Deliver a high-end, tailored customer experience aligned with luxury brand standards
* Collaborate with internal teams (sales, marketing, operations) for seamless delivery
* Monitor market trends and competitor activity to inform strategy
* Produce account plans, forecasts, and performance reports
* Maintain strong margin awareness and ensure sustainable profitability
* Balance client satisfaction with commercial decision-making
* Track and manage KPIs including revenue, margin, and retention
* Deliver a premium, personalised service to all clients
* Anticipate client needs and resolve issues proactively
* Build long-term, trust-based partnerships
* Uphold brand values across all interactions
Skills & Experience
* Proven experience in account management or client relationship management
* Background in luxury, premium retail, or similar sectors desirable
* Strong commercial awareness with experience managing margins and profitability
* Excellent communication and relationship-building skills
* Analytical mindset with the ability to interpret data and drive decisions
* Highly organised with strong attention to detail
* Strong IT skills, including Excel
For more information on this position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV.
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
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Keywords; sales; account management; account manager; b2b; b2c; business development; client development; client relationship
Salary description
£35000.00 - £45000.00 per year