Are you passionate about supporting students and creating a welcoming environment? As a Student Support Administrator at Aston University London Hub, you’ll be the first point of contact for students, staff, and visitors, playing a vital role in ensuring a positive experience for everyone who interacts with the Centre. This is a role for someone who thrives on organisation, communication, and delivering excellent customer service in a dynamic educational setting.
What you'll be doing
* Acting as the first point of contact for student enquiries, responding professionally in person, via phone, and email.
* Maintaining a tidy and welcoming reception area, meeting rooms, and communal spaces, ensuring notice boards and posters are up to date.
* Managing meeting room bookings for students and staff efficiently.
* Promoting social and cultural activities to enhance the student experience and ensuring students are informed of opportunities.
* Greeting visitors warmly and professionally, providing refreshments when required, and assisting with Centre tours.
* Handling incoming and outgoing post for staff and students.
* Managing office and teaching faculty stationery stocks, including printers and photocopiers.
* Providing finance admin support, including raising purchase orders and processing invoices.
* Issuing standard documentation to students and maintaining accurate records.
* Supporting enrolment and induction processes and assisting the Student Services Team with administrative tasks.
What we're looking for
Essential:
* Excellent customer service and communication skills.
* Strong MS Office and IT proficiency.
* Ability to manage workload and prioritise tasks effectively.
* Attention to detail and accuracy.
* Good problem-solving skills.
Desirable:
* Experience in a front-of-house or customer service role.
* Previous experience working in an educational environment with international students.
* Fluency in the native language of the Centre location and English.
About the team
You’ll be part of the Student Services Team, working collaboratively to deliver high-quality administrative and support services. The team is committed to enhancing the student experience and ensuring smooth day-to-day operations at the Centre.
What we offer
At Cambridge Education Group, we believe in living our values every day to create a great place to work. You’ll find a friendly, fast-paced, and supportive environment where diversity is celebrated, and innovation is encouraged. We offer opportunities for professional growth and development, helping you Achieve More in your career.
About Aston University London Hub
Located in London, the Aston University London Hub is part of Cambridge Education Group, a global leader in education services. The Hub provides a dynamic and inclusive environment for students from diverse backgrounds, offering a range of academic and social opportunities to enrich their university experience.
Benefits
* Perkbox (includes hundreds of discounts on brands)
* Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
* Private Medical
* Life Assurance
* Cycle to work scheme
* Car Leasing
* Discounts with childcare providers during School holidays
* Staff Discount on CEG Digital courses
* Mentoring scheme
* Enhanced annual leave entitlement
CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment. All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre- based roles, this will include ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Children Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.
Student Services Administrator application closing date - 22/06/2026
Salary description
£28860.00 - £30880.00 per year