Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.
Due to continued expansion, they are recruiting for a Sales Administrator to join their fast-paced business.
Please note: This is a fully office-based role. Working hours are Monday to Friday, 8:30 am – 5:30 pm, with an early finish of 4:30 pm on Fridays.
The Role
You will be the key point of contact for customers, ensuring orders, enquiries and returns are handled efficiently and accurately. This is a fully office-based role where excellent customer service, attention to detail and strong organisational skills are essential.
Key responsibilities include:
Handling inbound calls, emails and customer correspondence, resolving queries quickly and effectively
Processing customer orders accurately via phone, email and online channels
Taking customer payments accurately and professionally
Managing stock enquiries and returns while maintaining excellent customer service
Organising replacements for damaged goods and coordinating returns and collections
Taking ownership of customer enquiries and providing clear, proactive solutions
Developing a strong understanding of the product range to advise customers effectively
Upselling and cross-selling products, promotions and special offers
Preparing detailed and competitive quotations
Placing purchase orders when required
Assisting customers at the trade counter during busy periods
Carrying out general administrative duties as required
What We're Looking For
Minimum 2 years' experience in sales order processing, including at least 2 years' experience using Sage software (essential)
Experience in technical sales or security-related products
Strong communication and interpersonal skills
Excellent attention to detail and accuracy
Ability to manage workload effectively and meet deadlines
Proactive approach with the ability to work independently
Strong customer relationship-building skills
Experience managing customer expectations and resolving issues
Ability to remain calm and focused during busy periods
Strong organisational and multitasking abilities
Good administrative and numeracy skills
What's In It For You
No weekend work
Bank holidays off
Birthday day off
Buy holiday scheme
Company events and hospitality
Free on-site parking
Full training provided
Long service holiday and healthcare scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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Salary description
£27000.00 - £28000.00 per year