Key Responsibilities:
Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc).
Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions.
Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed, addressing non-compliance issues promptly.
Coordinate with project managers, technical leads, operations managers, and client representatives.
Identify quality risks and implement mitigation strategies to minimise impact on service delivery and contractual obligations.
Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement and high standards.
Develop a Supplier Quality Plan, reviewing supplier performance data to identify trends, risks, and improvement opportunities.
Lead lessons learned analysis to ensure outcomes are documented, communicated, and applied, driving a continuous improvement culture.
Measure and analyse the cost of poor quality and associated corrective actions.
Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement, and progress on quality initiatives.
Act as the main point of contact with the customer on quality matters, including quality claims, ensuring corrective actions are taken and leading excellence in customer satisfaction.
Job Requirements:
Bachelor's degree in Engineering, Quality Assurance, or a related discipline.
Quality management certifications (e.g., IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer).
Experience in Quality Management, ideally in transportation systems, fare collection, IT operations, or complex technological projects.
Experience leading quality teams in operational and technological environments.
Proven track record in implementing ISO 9001 or similar standards.
Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred.
Experience working with UK public-sector clients, ideally within transport or infrastructure environments.
Strong knowledge of international and UK quality management standards.
Strong analytical and structured problem-solving skills.
Skills Requirements:
Excellent communication and stakeholder engagement abilities. Ability to engage effectively with both technical and non-technical stakeholders.
Skilled in gathering undocumented knowledge through interviews and workshops.
Decision-making under pressure, incident and conflict resolution, and a continuous improvement mindset.
High degree of organisation, structure, and attention to detail.
Ability to work under pressure and manage competing priorities.
Benefits:
25 days' holiday per annum + 8 days' bank holidays (options to buy/sell days)
Pension - 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programmes
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programmes
Innovative & collaborative work environment
If you are an experienced Quality Manager looking to make a significant impact in the rail sector, we would love to hear from you. Apply now to join our client's dynamic team in London
Salary description
£75000.00 - £80000.00 per year