Responsibilities
* Answer incoming calls and respond to customer emails in a professional and timely manner.
* Schedule appointments and manage engineers' diaries.
* Chase outstanding payments and assist with general account administration.
* Update and maintain accurate customer records.
* Support the Office Manager with day-to-day administrative tasks.
* Use Commusoft to manage bookings and customer information (full training will be provided).
Skills & Attributes
* Excellent communication and customer service skills.
* Strong organisational skills with a high level of attention to detail.
* Proficient in Microsoft Outlook, Word and Excel.
* Previous administration experience is preferred but not essential.
* Experience using Commusoft or similar scheduling software would be advantageous, although full training will be provided.
* Ability to work independently and manage multiple tasks effectively.
* Positive, reliable and professional approach to work.
What We Offer
* Part-time working hours: Monday, Tuesday and Friday, 9:00am – 2:30pm.
* Full training provided.
* Friendly and supportive working environment.
* Opportunity for additional hours in the future as the business grows
Salary description
£10.85 - £12.71 per hour