Lettings & Tenancy Coordinator
Location: Bushey Heath, Hertfordshire (with occasional local travel)
Salary: £26,000 – £28,000 per annum
Working Hours: Full-time, 9:00 AM – 6:00 PM Monday to Friday (plus Saturdays on a rota, with a day off in lieu).
Position: Permanent
About the Role Coppersmith Recruitment are hiring on behalf of our client, a highly reputable estate agency, to find a highly organized Lettings & Tenancy Coordinator. In this central, fast-paced role, you will act as the crucial link between the new business and property management departments. Your primary focus will be delivering a seamless onboarding experience for new tenants, guiding them from the initial application phase right through to their exciting move-in day.
Key Responsibilities * Tenant Onboarding: Managing the complete application process, including submitting referencing and closely following up to ensure swift approvals.
* Pre-Tenancy Logistics: Coordinating with the property management team and third-party contractors to ensure homes are fully prepared for move-in. This includes organizing pre-tenancy maintenance, booking inventories, cutting keys, and taking meter readings.
* Compliance & Administration: Opening new property files, processing supporting invoices, and guaranteeing that all statutory compliance certificates are in place before a tenancy commences.
* Contract Management: Ensuring all tenancy agreements and specific Landlord terms and conditions are accurately drawn up and signed.
* Communication: Acting as the main point of contact, updating Lettings and Property Management systems accurately, and keeping landlords, tenants, and internal teams consistently informed of progress.
* Field Work: Occasionally stepping out of the Bushey office to conduct property inspections or accompany approved contractors on-site.
* Business Development: Identifying missed sales opportunities and confidently explaining the benefits of rent protection policies to landlords.
What We Are Looking For This is a highly process-driven and task-oriented position. You do not need specific industry qualifications, as full training will be provided. However, you will need:
* A proactive, enthusiastic, and "can-do" attitude.
* Exceptional organizational skills with the ability to thrive under pressure in a busy environment.
* A collaborative team spirit, always ready to step in and ensure the tenant's experience is overwhelmingly positive.
* A full UK driving license and access to your own vehicle, as local property visits are required (you will not need to transport clients).
Interview Process To ensure a smooth hiring journey, the interview process will be conducted in two stages:
* Stage 1: A brief telephone interview (15–20 minutes) to discuss your background and the role.
* Stage 2: A face-to-face interview
Salary description
£26000.00 - £28000.00 per year