Customer Service Team Leader

Customer Service Team Leader | Customer Experience Team Leader | £36,000
Poole, Dorset
Up to £36,000 + Monthly Bonus Scheme
Permanent | Full-Time (40 Hours Per Week)
Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move?
We're recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment.
If you're passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you.
The Role
As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels.
Key responsibilities include:
* Leading and developing a high-performing customer service team
* Managing customer enquiries via phone, email, and online platforms
* Driving customer satisfaction and service excellence
* Monitoring team performance against customer service KPIs
* Supporting order processing, account management, and customer administration
* Managing CRM records and ensuring accurate customer data
* Overseeing customer projects and service-related initiatives
* Building strong relationships with customers, suppliers, and internal teams
* Identifying opportunities to improve processes and customer journeys
* Ensuring service levels, response times, and operational targets are consistently achieved
About You
To be successful in this Customer Service Team Leader job, you'll ideally have:
* Previous experience as a Customer Service Team Leader, Customer Service Supervisor, Customer Support Team Leader, or Customer Service Manager
* Strong leadership and people management skills
* Experience working with CRM systems and customer databases
* Excellent communication skills, both written and verbal
* Strong organisational and problem-solving abilities
* Experience managing customer service KPIs and performance metrics
* Good Microsoft Office and Excel skills
* The ability to thrive in a fast-paced customer service environment
What's On Offer?
In return, you'll receive:
* Monthly profit share bonus scheme
* 30 days holiday including bank holidays
* Company sick pay
* Free onsite parking
* Free lunch every Friday
* Employee discounts and Perks at Work scheme
* Cycle to Work scheme
* Employee Assistance Programme (EAP)
* Eye care reimbursement
* Subsidised workplace massage
* Regular social and company events
Why Apply?
This is a fantastic opportunity to join a successful and growing organisation that genuinely values customer service, employee wellbeing, and career development. You'll play a key role in shaping the customer experience while leading and developing a motivated customer service team.
Apply today if you're looking for your next Customer Service Team Leader, Customer Experience Manager, Customer Support Team Leader, or Customer Service Supervisor opportunity in Poole, Dorset