Midlands | Full-Time | Permanent
We are currently partnering with a growing renewable energy and heat pump specialist to recruit a Service Manager to lead and develop their aftersales and maintenance division.
This is a fantastic opportunity for an experienced service professional to join a business operating at the forefront of the UK's transition to low-carbon heating. The successful candidate will play a key role in ensuring exceptional customer support, driving operational performance, and building a scalable service function to support continued business growth.
The Company
Our client is a specialist provider of:
Air source heat pump systems
Renewable heating solutions
Solar and energy technologies
Commissioning, maintenance, and monitoring servicesWith a strong reputation for quality installations and customer service, they work across residential and light commercial sectors, delivering sustainable energy solutions throughout the South East.
As demand for renewable heating continues to grow, the business is investing heavily in its service and maintenance operations to support an expanding installed base.
The Role
As Service Manager, you will take ownership of the company's service and maintenance department, ensuring the efficient delivery of planned maintenance, reactive support, commissioning assistance, and warranty services.
You will lead a team of field engineers while acting as the key link between customers, technical teams, and senior management.
Key responsibilities include:
Service Operations
Managing the day-to-day operation of the service department
Coordinating planned preventative maintenance (PPM) schedules
Overseeing reactive service and breakdown response activities
Managing engineer workloads and resource planning
Ensuring service KPIs and response times are achieved
Team Leadership
Leading, mentoring, and developing service engineers
Supporting recruitment and onboarding of new engineers
Delivering performance reviews and development plans
Promoting a strong customer-focused culture
Customer & Technical Support
Acting as an escalation point for complex technical issues
Supporting customers through warranty and service-related matters
Maintaining strong client relationships and high levels of customer satisfaction
Working closely with installation teams to ensure smooth project handovers
Compliance & Quality
Ensuring compliance with health & safety regulations
Maintaining service standards and technical procedures
Monitoring service quality and implementing continuous improvements
Supporting manufacturer accreditation and training requirements
Commercial Performance
Managing service contracts and maintenance agreements
Identifying opportunities for additional service revenue
Supporting the growth of aftermarket and maintenance offerings
Monitoring departmental budgets and operational performance
The Candidate
We are looking for a technically capable and commercially aware service professional with experience within renewable energy, HVAC, or heating services.
Essential:
Currently a Service Manager or similar
Experience with heat pump commissioning and fault finding
Knowledge of renewable heating technologies
Technical qualification in engineering, heating, or building services
Experience managing service contracts and warranty processes
The Package
Salary £50,000 to £60,000
Company vehicle or car allowance
Pension
Ongoing manufacturer and technical training
Strong career development opportunities
Opportunity to join a rapidly growing renewable energy business
Career Progression
This is an excellent opportunity to join a business in a high-growth sector where the service function is becoming increasingly important.
For ambitious individuals, there is genuine scope to progress into:
Head of Service
Operations Manager
Operations DirectorAs the business continues to expand its presence within the renewable energy market.
Why Apply?
This role offers the chance to play a key part in shaping and developing a growing service department within a forward-thinking renewable energy business. You'll combine technical leadership, customer management, and operational responsibility while helping support the UK's move towards sustainable heating solutions.
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.
WR is acting as an Employment Agency in relation to this vacancy
Salary description
£50000.00 - £60000.00 per year