Salary: £50,000 - £52,000 + Benefits
Location: West Midlands (Hybrid with regular travel across services)
Full Time | 37 Hours per Week
A well-established and values-driven care organisation is seeking an experienced Operations Manager to lead and support a portfolio of residential and supported living services across the West Midlands. This is an excellent opportunity for a passionate leader to drive service quality, operational performance and positive outcomes for people with complex needs.
The Role
Reporting to the Director of Operations, you will oversee a number of CQC-registered services, providing leadership to Registered Managers and ensuring the delivery of high-quality, person-centred support. You will play a key role in service development, quality assurance, workforce management and financial performance.
Key Responsibilities
Lead and develop multiple residential and supported living services.
Support Registered Managers in achieving and maintaining strong CQC outcomes.
Drive high-quality, person-centred support and positive outcomes.
Ensure compliance with regulatory, safeguarding and organisational standards.
Manage budgets, occupancy levels and financial performance.
Support recruitment, retention and development of teams.
Conduct audits and quality inspections across services.
Build effective relationships with commissioners, local authorities and other stakeholders.
Lead on employee relations matters and provide operational support across services.
Participate in an out-of-hours on-call rota.About You
We are looking for a strong and compassionate leader who can inspire teams and deliver operational excellence.
Essential Requirements
Experience managing services within the health and social care sector.
Strong understanding of CQC regulations and relevant legislation.
Experience managing budgets and achieving financial objectives.
Proven ability to recruit, develop and manage teams effectively.
Excellent leadership, organisational and communication skills.
Level 5 qualification (or above) in Leadership and Management.
Full UK driving licence and access to a vehicle.Desirable
Experience supporting people with autism and/or learning disabilities.
Previous success managing CQC inspections.
Coaching or mentoring experience.
Knowledge of positive behaviour support and complex care environments.What's on Offer?
£50,000 - £52,000 salary
Opportunity to shape and influence high-quality care services.
Supportive senior leadership team.
Ongoing professional development and training.
A role where you can make a genuine difference to people's lives.
For a confidential discussion and further information, please apply with an up-to-date CV. All enquiries will be handled in the strictest confidence.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy
Salary description
£50000.00 - £52000.00 per year