Scheduler

Scheduler (Asbestos Services)

Location: Warrington (Hybrid Working Available)

Job Type: Full-Time

Salary: Competitive

About the Role

Our client is seeking a highly organised Scheduler to support the planning, scheduling, and deployment of field-based asbestos professionals across the UK.

This role is responsible for ensuring appointments are booked efficiently and effectively, balancing client service requirements with operational productivity. The successful candidate will work closely with field teams, operational managers, and customers to maximise appointment attendance and service delivery.

This is an excellent opportunity for an individual with scheduling, planning, customer service, or coordination experience who enjoys working in a fast-paced environment and communicating with a wide range of stakeholders.

Key Responsibilities

Schedule appointments for field-based asbestos professionals using various work management systems.

Upload and manage projects through online booking platforms.

Retrieve and process appointment bookings into internal systems.

Produce and distribute customer communications, including appointment letters and text messages.

Maintain accurate records of customer interactions and appointment details.

Handle inbound telephone and email enquiries from residents and customers.

Make proactive outbound calls to arrange appointments and improve access rates.

Collaborate with colleagues to improve scheduling processes and operational efficiency.

Support the achievement of contract and operational performance targets.

What We're Looking For

While no specific qualifications are required, previous experience in scheduling, planning, coordination, customer service, or resource deployment would be advantageous.

The ideal candidate will demonstrate:

Excellent organisational and time management skills.

Strong communication and telephone skills.

Confidence using IT systems and databases.

Ability to prioritise workloads and manage competing demands.

A customer-focused approach with the ability to build rapport quickly.

Resilience and composure when working under pressure.

Attention to detail and commitment to following established processes.

A proactive attitude with a desire to contribute ideas and improvements.

Key Competencies

Priority Setting

Time Management

Customer Focus

Communication & Information Sharing

Relationship Building

Patience & Process Compliance

Resilience

Composure Under Pressure

Technical & Systems Capability

Benefits

The successful candidate can expect a comprehensive benefits package, including:

Competitive salary

Hybrid and flexible working options

37.5-hour working week

Generous annual leave entitlement plus bank holidays

Additional leave based on length of service

Enhanced pension contributions

Enhanced family-friendly policies

Learning and development opportunities

Employee discounts platform

Cycle-to-work scheme

Electric vehicle salary sacrifice scheme (subject to eligibility)

Private healthcare access

Life assurance cover

Employee Assistance Programme

Paid volunteering days

Wellness initiatives and wellbeing support

Referral bonus scheme

About the Employer

Our client is a well-established specialist consultancy operating nationwide, delivering surveying and compliance services across multiple sectors. They have built a strong reputation for quality, customer service, and employee development, offering genuine opportunities for career progression within a supportive and collaborative environment