Location: Wednesbury, West Midlands
Job Type: Permanent, Full Time
Salary: £35,000 - £45,000
The Opportunity
We are recruiting an experienced Office Manager to join a successful and growing manufacturing business in the West Midlands.
This is a highly visible role within the organisation, offering the opportunity to take ownership of office operations, customer service activities and sales order processing, whilst working closely with the General Manager and wider leadership team.
The successful candidate will be responsible for ensuring the smooth day-to-day running of the office, leading and developing a growing team, supporting operational projects and driving high standards across the business.
This is not a traditional Office Manager position. We are looking for someone who can lead from the front, challenge where necessary, improve processes and play a key role in supporting the continued growth of the business.
Key Responsibilities
Oversee the day-to-day operation of the office environment
Manage customer service and sales order processing activities
Lead, coach and develop a growing office and customer service team
Ensure high levels of customer service are maintained at all times
Act as the main point of contact for office-related and customer service enquiries
Support the General Manager and senior leadership team with operational and administrative activities
Coordinate office suppliers, facilities, equipment and service providers
Support and lead projects focused on operational efficiency, sustainability and continuous improvement
Assist with onboarding activities and local people-related processes
Liaise with internal departments to ensure effective communication and service delivery
Monitor building maintenance, utilities and site security requirements
Support Health & Safety compliance and coordinate relevant training activities
Identify opportunities to improve processes, systems and ways of working
About You
We're looking for more than an administrator.
You will be a confident, resilient and highly organised individual who enjoys taking ownership and making things happen. You will be comfortable working in a fast-paced environment, managing competing priorities and building strong relationships across all areas of the business.
You will have:
Previous experience within an Office Manager, Administration Manager, Operations Support Manager or similar leadership role
Experience managing, motivating and developing team members
Strong customer service and order processing experience
Excellent organisational and multitasking skills
Strong communication and stakeholder management abilities
A proactive, hands-on approach with the confidence to challenge and drive accountability when required
Good working knowledge of Microsoft Office applications
A solutions-focused mindset with strong problem-solving skills
Experience within a manufacturing, packaging, logistics or operational environment would be advantageous
Why Apply?
This is an excellent opportunity to join a growing business where you can genuinely make an impact.
The role offers significant exposure across the organisation and would suit someone who enjoys taking ownership, leading teams and helping drive operational excellence.
You'll be joining a business that values initiative, teamwork and continuous improvement, with the opportunity to influence both people and processes as the company continues to grow.
If you're an experienced office or customer service leader looking for your next challenge, we'd love to hear from you.
Apply now with your CV for immediate consideration
Salary description
£35000.00 - £45000.00 per year