As the Lead Contract Support, you will play a critical role in driving, leading, and developing the divisional administrative function. You will be accountable for fostering a high-performing, engaged, and operationally efficient contract support team that consistently delivers high-quality customer excellence and enables business growth.
Key Responsibilities
*
Hands-on Delivery: Lead the day-to-day activities of the contract support admin team while managing a significant portion of the team’s workload (including invoicing, customer portals, and sending quotes).
*
Performance Culture: Create a positive, inclusive, and high-performing team environment where administration colleagues feel valued, motivated, and aligned with company priorities.
*
Coaching & Mentoring: Conduct regular 1-to-1 performance snapshots to support internal communication, deliver structured training, and mentor team apprentices.
*
Resource Optimization: Manage team holiday schedules and collaborate with other divisional BSCs to ensure seamless, business-wide administrative coverage.
Operational Excellence
*
Financial Oversight: Oversee, audit, and quality-check end-to-end invoicing processes, ensuring absolute accuracy and the timely resolution of billing queries.
*
Workflow Analysis: Monitor administrative workflows, identify bottleneck vectors utilizing insights from the data team, and implement solutions to boost day-to-day efficiency.
*
Customer Governance: Act as an escalation point to resolve complex customer issues effectively, maintaining the highest standards of internal communication and service delivery.
*
Continuous Improvement: Support wider business initiatives, including software system enhancements, management reporting, and continuous improvement projects.
The Ideal Candidate
*
System Expertise: Hands-on knowledge of maintenance sofftware.
*
Portal Competency: Fully competent across a diverse range of Client Portals and billing networks.
*
IT Literacy: Competent with the Microsoft Office Suite (Word, Excel spreadsheets, Outlook).
*
Management Capability: Proven experience in team management, resource planning, or supervising a busy contract support/helpdesk team.
*
Attributes: High level of attention to detail, exceptional communication and influencing skills across all organisational levels, and the ability to stay calm under operational stretch.
Apply online today or contact Astrid Camacho at Branta Recruitment for more information
Salary description
£28000.00 - £30000.00 per year