London (Hybrid 3 days a week onsite)
Salary up to £80,000 pa + benefits
Benefits include 10% pension, private medical, annual bonus
A leading international specialty insurer is seeking a strategic and operational Core Applications Manager. Reporting to the Head of Core Applications, you will drive partner value, foster cross-functional IT alignment, and help spearhead a major business relationship transformation.
Key Responsibilities:
Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems.
Vendor & Offshore Management: Maximize quality and value across major global tech partners and offshore managed service providers.
Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows.
Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues.
Governance Frameworks: Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies.
Skills and experience:
Experience within similar Applications Management role, from within the insurance industry (preferably Specialty / London Markets)
Knowledge of core insurance applications (Guidewire, Newgen, Vertafore, Verisk, etc)
Excellent stakeholder management skills with the ability to bridge the gap between technical teams and commercial business leads.
Strong service management experience with vendors, both on and off shore
ServiceNow and AzureDevOps experience an advantage for incident resolution / recording / identification
ITSM service management framework / ITIL / SDLC / Agile
Contact David Southwood - CPS Group UK
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Salary description
£70000.00 - £80000.00 per year