The Role
The Electronic Support Engineer will be responsible for delivering high-quality technical support both internally and to external customers. This is a varied, hands-on role providing expert electronic technical support across the full product range.
Key responsibilities include:
* Providing technical support to customers via telephone, email, and other channels
* Diagnosing and resolving electronic hardware and system issues
* Preparing and delivering technical training to customers and end users
* Testing and configuring products prior to dispatch
* Assisting the sales team with technical queries and customer support
* Occasional site visits to support customers when required
* Where time allows, supporting the small-batch production team with testing, configuration, and light assembly work
Candidate Requirements
* Strong electronics engineering background (HNC level or above is highly desirable)
* Solid hands-on experience with electronic systems, fault finding, and diagnostics
* Good working knowledge of test equipment such as oscilloscopes and digital multimeters
* Excellent customer service and communication skills (telephone and email)
* Proficient in MS Office
* Proactive, self-motivated, and able to work with minimum supervision
Nice to Have
* Knowledge of IP networks, Ethernet, and TCP/IP configuration
* Experience with SIP Telephony Systems
Package
* Salary up to £42,000 + benefits
Salary description
£35000.00 - £42000.00 per year