Warehouse Administrator / Account Coordinator

Warehouse Administrator / Account Coordinator

Job Title: Warehouse Administrator / Account Coordinator
Salary: £14.00per hour.
Department: Warehouse / Sales Support
Reports To: Operations Manager
Location: Wigan, Greater Manchester
Employment Type: Temporary Commencing June - September 2026
Working Hours: 08:00 - 16:30, Monday to Friday, 40 hours per week
Annual Leave: No leave to be taken during the period of engagement.

Purpose of the Role

The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support.

This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.

Key Responsibilities

Warehouse Administration Duties

Process and prepare daily order documentation for picking, dispatch, and delivery
Manage incoming and outgoing emails and communications to ensure timely and accurate responses
Maintain accurate and organised records, including filing and retrieval of order-related documentation
Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
Assist with stock movement reports and general warehouse reporting
Provide administrative cover and support during absences, peak periods, and busy operational times
Help ensure warehouse paperwork and processes are completed accurately and on time

Account Coordination / Customer Service Duties

Support the day-to-day management of customer accounts and enquiries
Act as a key point of contact for existing customers, delivering a professional and responsive service
Take incoming calls relating to orders, queries, complaints, returns, and general support
Process customer orders accurately and efficiently
Liaise with transport, warehouse, and buying departments to ensure customer orders are fulfilled correctly
Proactively keep customers informed of delivery schedules, shortages, fulfilment issues, or order changes
Handle order adjustments, cancellations, returns, and collections in a timely and accurate manner
Build and maintain strong relationships with regular customers and weekly telesales accounts
Identify opportunities to upsell relevant products and introduce new lines where appropriate
Manage shared customer email inboxes and respond promptly to enquiries
Assist with samples, age verification procedures, and other customer account administration tasks
Take ownership of resolving customer issues through proactive communication and follow-up

Key Skills and Experience

Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
Strong organisational skills and excellent attention to detail
Confident communicator with a professional and personable telephone manner
Ability to manage both internal administrative tasks and external customer relationships
Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
Able to work under pressure in a fast-paced environment
Proactive, reliable, and able to prioritise workload effectively
Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions
Previous experience within drinks, wholesale, logistics, or a similar fast-moving environment would be advantageous, but not essential

Performance Indicators

Accuracy and timeliness of warehouse documentation and record-keeping
Responsiveness to internal and external communications
Reduction in administrative errors and order discrepancies
Positive feedback from customers, management, and warehouse teams
Strong coordination between warehouse, transport, and customer-facing functions
Consistently high service levels across both operational and customer account responsibilities

What We Offer

Consistent working hours
Supportive team environmentDCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality