Head Technician

Head Technician

£(phone number removed) + commission
Location: Croydon

Overview of Position

Experienced in advanced mobile repairs and ready to lead from the front?

At iSmash, we rescue customers from the panic of broken devices and keep them connected with fast, high-quality repairs. As a Head Technician, you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust.

This is a hands-on leadership role, combining advanced technical repair capability with coaching and team support. You will take ownership of complex repairs, guide technicians to improve their skills, and make sure every device is repaired to the highest possible standard.

This role reports to the Tech Store Manager / Area Manager

What makes us different?

At iSmash, we don’t just repair devices, we build trust through quality and consistency. Our customers rely on us to fix their devices quickly and correctly the first time.

Since opening in 2013, we’ve grown across the UK and continue to expand, backed by Assurant, a Fortune 300 company supporting millions of customers globally.

* What sets us apart is our focus on:

* High-quality repairs and strong technical standards

* A lifetime warranty on screen repairs

* Continuous training and development

* A supportive team culture where knowledge is shared and recognised

As a Head Technician, you’ll play a key role in maintaining these standards and developing the technical capability of your team.

What will be my duties and responsibilities in this job?

* You will lead from the front, delivering expert repairs while supporting the technician team.

* Carry out advanced smartphone and tablet repairs, including complex diagnostics and component-level work

* Act as the escalation point for difficult repairs and technical issues

* Ensure all repairs meet quality standards, turnaround targets and first-time fix expectations

* Coach and support technicians to improve performance, skills and consistency

* Provide feedback, share best practice and support team development

* Deliver a strong customer experience, including handling complex queries where needed

* Maintain accurate repair records and system updates

* Ensure compliance with health, safety, data protection and repair procedures

* Maintain a clean, organised and ESD-safe workshop environment

* Oversee stock, parts usage and workflow to meet demand and minimise waste

What are the requirements needed for this position?

* 3 to 5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google)

* Advanced repair capability, including diagnostics and troubleshooting

* Strong technical knowledge across mobile devices

* Confidence in leading and supporting other technicians

* High attention to detail and pride in repair quality

* Ability to work in a fast-paced retail or service environment

* Professional, customer-focused approach

What other skills/experience would be helpful to have?

* Previous experience in a technical leadership or mentoring role

* Qualification in electronics or device repair (Level 3 or equivalent)

* Experience with board-level or advanced soldering repairs

* Retail or customer-facing experience

* Strong organisational skills and ability to manage workload and stock

* A proactive mindset with a focus on continuous improvement

Benefits

* Competitive salary plus commission structure

* Ongoing training and career development opportunities

* Company pension and increasing holiday entitlement with service

* 21 days’ holiday plus 8 bank holidays

* Opportunities to support or work in other locations

* A supportive team culture with recognition and rewards

About iSmash

iSmash is the place to go for fast, reliable repairs of smartphones, tablets and computers. We also offer a wide range of mobile accessories and refurbished devices.

Since opening in 2013, we’ve expanded across the UK and continue to grow, building a strong reputation for quality and customer service.

iSmash is part of Assurant, Inc., a global leader supporting over 300 million consumers worldwide.

This role supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.

At iSmash and Assurant, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Ready to take the next step in your technical career? Join us and help create a world without #techstress