Customer Care Lead (Home Care)

VACANCY:                  CUSTOMER CARE LEAD (HOME CARE)

LOCATION:                 CAMDEN (LONDON)

SALARY:                     £30K - £35K + BONUS

Our Client believes outstanding care starts with outstanding people. They are passionate about helping people remain independent in their own homes while delivering a level of service that families trust and recommend. They have built their reputation on professionalism, compassion, teamwork and consistently striving to improve. Their ambition is not simply to provide care – it is to be recognised as the best home care provider in their communities.

The Opportunity:

This is a unique role that combines customer experience, relationship building and community engagement.

We are looking for someone who genuinely loves working with people. They will be responsible for guiding new customers and families through their care journey while also becoming a trusted face within the local community, developing relationships with referral partners and professional contacts.

Key Responsibilities:

Customer Experience (50% of job role)

Meet prospective customers and their families.
Build trust and confidence during what is often a difficult and emotional decision-making process.
Conduct consultations and help families understand their care options.
Ensure every new customer receives an exceptional experience from first enquiry through to service commencement.
Maintain strong ongoing relationships with customers and their families.
Community & Referral Development (50% of job role)

Develop relationships with local professionals and community organisations.
Build a strong network of referral sources including healthcare professionals, charities, community groups and local organisations.
Become known as a trusted and respected figure within the local community.
Create opportunities that help increase awareness of our services and values.
The Person We Are Looking For

Warm, personable and emotionally intelligent.
Naturally confident meeting new people.
Highly professional and organised.
Passionate about delivering outstanding customer experiences.
Motivated by helping others.
Comfortable working independently while remaining a strong team player.
Ambitious and always looking for ways to improve themselves and the business.
We are looking for someone who wants to build a long-term career, contribute to the growth of the business and help maintain our Client as the leading home care provider in the area.

MY CLIENT HAS BEEN RATED OUTSTANDING BY CQC FOR OVER A DECADE