Ward & Burke Construction Ltd is seeking a proactive and organised Community & Stakeholder Coordinator to support the delivery of major water infrastructure projects, including the Havant Thicket Reservoir Main Pipeline Works and a growing portfolio of Southern Water schemes.
This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working with a wide range of stakeholders, from local residents and businesses to client representatives, local authorities and project teams.
The successful candidate will play a key role in ensuring that our projects are delivered with a positive customer experience and that all stakeholder communications are managed professionally, accurately and efficiently.
Key Responsibilities
* Develop and implement project communication and stakeholder engagement plans.
* Act as a key point of contact for customer and stakeholder enquiries.
* Log, track and manage all customer communications and ensure timely responses.
* Liaise closely with client communication teams and project delivery teams.
* Attend site visits with client communications representatives and project personnel.
* Support the preparation and distribution of customer notifications, newsletters, letters and project updates.
* Organise and attend community drop-in sessions, public engagement events and stakeholder meetings.
* Maintain stakeholder databases and communication records.
* Prepare reports on stakeholder engagement activities and customer feedback.
* Identify potential community concerns and work with project teams to develop appropriate mitigation measures.
* Attend project meetings and provide updates on stakeholder and customer matters.
* Support the management of project-related social media and communication activities where required.
Candidate Requirements
Essential:
* Excellent written and verbal communication skills.
* Strong organisational and administrative abilities.
* Ability to manage multiple priorities and work independently.
* Professional and confident when dealing with members of the public and stakeholders.
* Good IT skills, including Microsoft Office.
* Full UK driving licence and willingness to travel to project sites.
Desirable:
* Experience in stakeholder engagement, customer relations, communications or community liaison.
* Experience working within construction, utilities, infrastructure or civil engineering projects.
* Knowledge of customer service systems and communication tracking tools.
* Experience organising public consultation or engagement events.
What We're Looking For
We are looking for an enthusiastic and personable individual who can build positive relationships, communicate clearly, and help ensure that our projects maintain high standards of customer and stakeholder engagement.
Whether you are an experienced Community Liaison Officer looking for your next challenge or someone with a strong communications or customer service background seeking to move into the infrastructure sector, we would be interested in hearing from you.
What We Offer
* Full-time or part-time opportunities.
* Competitive salary (pro rata where applicable).
* Opportunity to work on nationally significant water infrastructure projects.
* Supportive and collaborative team environment.
* Career development opportunities within a growing business.
To apply, please submit your CV together with a short covering statement outlining your relevant experience and interest in the role
Salary description
£30000.00 - £40000.00 per year