Housing Officer

Housing Officer

Location: Brent
Job Type: Full-time temp until March 2027
Rate of pay: £22.41 PAYE or £29.51 Umbrella per hour We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes.

Day-to-Day Responsibilities:

Manage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement.
Handle complex cases with a proactive and commercial approach to deliver successful outcomes.
Maintain up-to-date and accurate resident records and data, ensuring all interactions are recorded
Act as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders.
Lead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works.
Promote digital inclusion, assisting tenants in using online platforms for rent payments and service requests.
Support tenants in financial management, ensuring access to benefits and services to meet their rental obligations.
Conduct regular health and safety inspections, focusing on compliance and tenant safety.
Manage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary.
Develop a deep understanding of tenant support needs, linking them to appropriate services.
Manage anti-social behaviour and other community issues effectively, using a trauma-informed approach.Required Skills & Qualifications:

Proven experience in housing or tenancy management.
Strong understanding of housing laws and tenant rights.
Excellent communication and interpersonal skills.
Ability to work independently with a high degree of autonomy.
Proficient in using IT and communication systems for mobile working.
Experience in handling legal aspects of tenancy and property management.To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role