· Role: Customer Service Administrator
· Location: Denton
· Salary: £12.71 per hr - £24,500
· Hours: Monday to Friday, 8am to 4pm. Hybrid working available once training is completed. 3 days office, 2 days working from home.
Duties as a Customer Service Administrator will include:
* Dealing with all customer enquiries to ensure positive customer outcomes are delivered ensuring all client enquiries are dealt with promptly, adhering to the required standards
* Assess issues for escalation to Supervisor and Manager for resolution
* To work as part of a team in creating and retaining strong client and supplier relationships
* Ensure customer expectations are delivered
* Work with Supervisor/Manager to identify processes to improve to improve customer service delivery
* To liaise with internal & external stakeholders to deliver customer and supplier requirements Responsible for adhering to policies, procedures, and processes
* Willingness to develop knowledge of the products, systems, business, and processes
* Willingness to develop skills and knowledge via coaching, one to ones, training courses as required
The successful candidate will possess the following skills:
* Strong communication and interpersonal skills.
* Excellent attention to detail with good Administrative skills.
* Experience working with internal CRM’s and SAP.
* Good level of Math’s and English skills.
Benefits:
* 23 days annual leave, increasing to 25 after 2 years’ service.
* Company pension scheme
* Hybrid working arrangements after training is completed.
* Regular social events.
* Free parking.
Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search
Salary description
£12.71 - £12.71 per hour