Merchandising Supervisor (CEST)
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London
Job Type: Full-time, Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property-themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property-themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to both company and individual performance
• 25 days of annual leave, in addition to bank holidays
• 4x life insurance, together with group medical and travel insurance
• A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers
• Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration
The Role and Candidate
We are seeking a Merchandising Supervisor (CEST) to play a pivotal role in representing country-level product and assortment requirements across Central Europe.
Reporting to the Head of Country Cluster Merchandising, this role combines hands-on merchandise planning with regional coordination responsibilities and is ideally suited to an experienced merchandise planner looking to take the next step into a leadership position.
You will be responsible for planning and forecasting activities for the Netherlands market while supporting merchandising operations across the wider Central European region. This includes managing inventory, replenishment, product ranging, stock allocation, and last-mile delivery performance to ensure stores are stocked effectively and operational targets are achieved.
The successful candidate will thrive in a fast-paced retail environment, enjoy working with data, and have the ability to collaborate cross-functionally with retail, logistics, visual merchandising, and regional stakeholders. You will also lead and support a small merchandising team, helping to drive operational excellence and continuous improvement across the region.
Initially, the role will focus on the Germany and Netherlands markets, with responsibilities expanding into additional Central European countries as POP MART continues its growth across Europe.
Responsibilities
Merchandise Planning & Inventory Management
• Develop and maintain SKU-level rolling demand forecasts to support replenishment planning and maximise sales opportunities
• Define and allocate product assortments from regional and local distribution centres to stores based on sales performance and business requirements
• Monitor stock levels, sell-through rates, and inventory health to optimise product availability and minimise stock risks
• Manage replenishment planning to ensure stores maintain appropriate stock coverage
Retail Operations & Distribution
• Oversee merchandise transfers and daily stock movements between warehouses and retail locations
• Coordinate last-mile delivery activities to ensure timely product availability in stores
• Support local product launches and ensure inventory readiness in line with launch plans
• Participate in quarterly and annual stock counts, supporting effective inventory control processes
Systems & Data Management
• Maintain accurate inventory, ordering, and planning data within internal systems
• Manage merchandise orders and stock transfers through internal inventory management platforms
• Produce regular reports, analysis, and performance summaries to support commercial decision-making
• Analyse sales, stock, and operational data to identify opportunities for optimisation and process improvement
Cross-Functional Collaboration
• Work closely with retail operations, logistics, visual merchandising, finance, and regional head office teams to ensure alignment and stock accuracy
• Collaborate with internal stakeholders to support product launches, promotions, and business initiatives
• Resolve operational issues and stock-related challenges efficiently, particularly those impacting store performance and customer experience
• Support continuous improvement initiatives across merchandising, supply chain, and retail operations
Required Qualifications
• Bachelor's degree in Business Management, Supply Chain, Retail Management, Merchandising, or a related discipline
• Minimum 3–5 years of experience in merchandising, inventory planning, demand planning, retail operations, or a related field
• Strong commercial awareness with the ability to balance sales opportunities, stock availability, and operational requirements
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations
• Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously
• Strong stakeholder management and cross-functional collaboration skills
• Demonstrated ownership, accountability, and a proactive approach to problem-solving
Desirable but Not Essential
• Experience within the toy, collectibles, lifestyle, or wider retail sector
• Familiarity with Central European retail operations and logistics networks
• Experience using ERP, inventory management, or order management systems such as NetSuite
• Previous experience mentoring, coaching, or supervising team members
• Understanding of demand forecasting, replenishment planning, and inventory optimisation methodologies
• Additional European language skills alongside English would be considered an advantage
Apply
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.