About Us:
Zenith Bank (UK) Limited (ZUK) is a subsidiary of Zenith Bank PLC, one of the top banks in Nigeria. The bank was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.
Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success
.
With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continen
t.
Role Overvi
ew:Support fellow members of the Client Operations team in the processing of transactions for various denominations of customers. Interaction with other areas of the Bank will be required to ensure SLAs and customer satisfaction targets are realis
ed.
Role Responsibilit
- ies:Process Payments for Corporates, Wealth Management Customers, Group entities, and other internal departments. Received via Internet Banking/SWIFT/ UK Clearing or any other delivery me
- dia.Adhere to internal and external SLA’s for payment proces
- singPayment positio
- ningAd hoc statement produc
- tionEnd of Day Queue Chec
- kingComplaint’s repor
- tingInvestigat
- ionsTimely handling of em
- ailsProcessing Retail Depo
- sitsSpeaking to Retail Deposit clients in a professional and courteous ma
- nnerNostro Reconciliat
- ionsProcessing Debit Card applications and sup
- portVarious duties within the Client Operations Depart
- mentTesting of Flexcube system upgrades and newly released patch sets for UK and P
aris
Skills/Knowledge Requ
- ired:Understanding of the Banking industry in Client Operations at a granular
- levelDigital lit
- eracyKnowledge and continual awareness of regulatory require
- mentsOperations efficiencies – attention to detail/time manag
- ementRisk awar
- enessMaintaining data inte
- grityAnalytical thinking and problem-solving skills maintaining a proactive app
- roachCommunication and interpersonal s
- killsClient
- focusExcellent Customer Service s
- killsTeamwork and cross-collabor
ation
This is a temporary, 12 Month Fixed Term Contract position, paying up to £40,000.00 based on exper