Salary: £25,000 - £32,000 per annum (depending on experience)
Job Type: Permanent | Full time
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
• Act as the first point of contact for guest enquiries via telephone, email and online platforms
• Manage accommodation bookings and reservations, ensuring all information is recorded accurately
• Provide a warm, professional and personalised service to guests at every stage of their journey
• Build strong relationships with guests, travel agents and external booking partners
• Assist with guest requests, special arrangements and pre-arrival planning
• Support occupancy and revenue targets through effective booking management and upselling opportunities
• Liaise with operational teams to ensure seamless guest arrivals and departures
• Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
• Previous experience working within a hotel reception, reservations, guest services or hospitality administration role
• Experience managing bookings and guest enquiries
• Strong administrative and organisational skills with excellent attention to detail
• Confident using booking systems, Microsoft Office, and computer-based systems
• Professional communication skills, both written and verbal
What's on Offer
• Salary: £25,000 - £32,000 per annum, depending on experience
• Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends
• Benefits: Ongoing training and development opportunities
• Career Development: Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences
About You
• Friendly, professional, and customer focused
• Highly organised with excellent attention to detail
• Positive, proactive and solutions oriented
• Confident communicating with guests, colleagues and external partners
• Passionate about delivering outstanding service and creating memorable guest experiences
How to apply
For any questions ahead of applying, contact Lauren
Salary description
£25000.00 - £32000.00 per year